Shipping policy

Thank you for choosing Hook&Catch!
We aim to make your shopping experience simple, transparent, and reliable.
Below you can find all the important details about how we process, ship, and deliver your order.

đź•“ Order Processing

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • After your order is shipped, you will receive an email with tracking information and a link to monitor your parcel’s journey.

We always check each order for accuracy and quality before shipping.

🌍 Shipping Methods & Delivery Time

We currently offer Free Standard Shipping on all orders.
Estimated delivery time: 5–12 business days (depending on your location and the product’s warehouse).

Some items may arrive earlier, while others may take a few extra days depending on:

  • destination country and customs process,

  • local courier operations,

  • peak seasons or unexpected logistical delays.

If your order contains multiple items, they may arrive in separate packages to ensure faster delivery and better stock availability.

đź’¸ Shipping Costs

We provide Free Shipping for all orders by default.
For faster delivery, you may choose an Express Shipping option (if available for your location).
Shipping upgrades and prices (if applicable) will be displayed at checkout before payment.

📦 Tracking Your Order

Once your order is shipped, you’ll receive an email containing your tracking number and a direct link to track it online.
You can check your order status anytime through the “Track Order” page on our website.

If you do not receive tracking information within 3 business days, please contact us at support@hookandcatch.com.

đźš« Delays and Lost Packages

While we work with trusted carriers, delays may occasionally occur due to:

  • customs inspections,

  • postal congestion,

  • natural events, or

  • incorrect shipping details provided by the customer.

If your package is delayed beyond 25 business days, contact our support team — we will investigate and help resolve the issue.

We are not responsible for orders delivered to the wrong address due to incorrect information entered at checkout, but we’ll do our best to assist you if possible.

🌎 Countries We Ship To

We currently ship to most countries worldwide.
If your region is not available at checkout, please contact our support team — we’ll check alternative delivery options.

đź’¬ Need Help?

If you have any questions about your order, shipping time, or delivery options,
feel free to reach out to us:
📧 onetime333shop@gmail.com